Jahed,
Jahed Mortuza wrote:
>
> Hello,
>
> I'm interested in purchasing your remote access software, and have recently downloaded and installed your free trial version of the programme from your web site.
>
> However in trying to access my server from another computer, I keep getting the error message "cannot access server". Is this a problem with my settings/connection or is it a problem with the software.
In general, this sounds like a networking problem.
There are several things to consider:
1- Is TCP/IP networking configured properly on both systems?
Can you ping from one system to the other? TCP/IP connectivity
is a basic requirement for TridiaVNC.
2- Is the TridiaVNC server running on the remote system? If the
remote system is Win32, then you should see the TridiaVNC icon
in the system tray. You can hover the mouse over the icon to
get the IP address of the server.
3- Is there a firewall or NAT between the viewer system and the
remote/server system? If so, then you will either need to open
and forward a port for TridiaVNC or provide some type of tunnel
across the firewall/NAT/gateway.
4- Make sure you are connecting to the proper display on the
server system. If port 5900 was already taken, then the server
software (on Win32) will increment the port and try the next one.
You can lookup the current display in the User Setting/Properties
dialog.
>
> Please can you help.
>
> Thanks
>
> Jahed Mortuza
> Systems Administrator
-- Brian----------------------------------------- TridiaVNC - http://www.tridiavnc.com/
This archive was generated by hypermail 2b29 : Mon Feb 05 2001 - 09:09:45 EST